Customer satisfaction is what drives us. We want to continually exceed your expectations in the service Lethal provides your business!
We’re so committed to providing excellent customer service, we offer you not one, but FOUR rock-solid guarantees to give you the confidence that your business has chosen the right digital partner to work with. We got your back!
The Mick Jagger Graphic Design Guarantee
We want your satisfaction and we’re prepared to pay for it. We offer an unrivaled 100% money back guarantee on our graphic design services to ‘keep us honest’ in the creativity department and to offer you, our clients, comfort and security. To date, all Lethal customers have been 100% satisfied with the work we have created on their behalf (you just have to read the many glowing 5 star reviews online!). Simply advise us of your dissatisfaction – be it, with your designs or our development process and we’ll revise accordingly until you’re satisfied. In the event we can’t win your satisfaction, we’ll refund every cent back to you. We won’t subtract processing fees and we won’t make you jump through hoops. Your money is back in your pocket if you’re unhappy with our services or designs*.
Lethal’s ‘On the Money’ Guarantee
Our proposals clearly outline your initial payment and ongoing investment in your company’s graphic design and website design and development. Additional ‘surprise charges’ don’t occur at Lethal.
A separate quotation will be provided, should you request additional features following your original proposal being issued. This ensures hassle-free upgrading.
Lethal’s ‘On the Ticker’ Guarantee
We’ll complete your project by the mutually agreed deadline or we’ll slash 10% off the project’s quoted value. Assuming you’ve provided the necessary feedback, design material and content for the website / design project in a timely manner; we’ll inform you, ahead of time, if the project is delayed and provide you with an amended completion date. We haven’t yet had to disappoint a client with a delayed project and we don’t intend to start.
Lifetime Website Support Guarantee
We know website maintenance can seem daunting, so we’re only a phone call or email away from answering any queries you may have as to your website’s performance, Content Management System (CMS) or any other difficulties. We’ll assist and work with you until the problem has been resolved – whether it’s six months or six years after your initial set-up; we’re here for you.
*Terms for the 100% money back Graphic Design guarantee:
Do note there are clauses to the Mick Jagger Graphic Design guarantee, whereby a refund is ineligible:
- If you’ve already confirmed or approved acceptance of a design, this represents acceptance of the final project, serving as an implicit statement of satisfaction.
- Failure to communicate your dissatisfaction more than five working days after presentation of a concept(s).
- If the company for whom the design was performed should close, alter its trading name or undergo other alterations rendering the current design invalid.
- Once you’ve assumed final delivery.